Gibraltar Regulatory Authority, Malta gaming authority
Plus and minus casino
Slow, Buggy Software
Little Help From Customer Support
888 Online casino Review
888 Casino is one of the oldest real money online casinos in the world. It was founded way back in 1997. This means it appeared just after online casinos first became a thing and makes it a decade older than experienced casino like BetWay and nearly twenty years older than newcomers like Come On.
888 Casino has had a lot of time to grow, to gather experience and to become one of the best real money casinos in the UK. So, the question is, has it used that time wisely and has it become the casino giant that it should be?
888 Casino uses many different developers to create a blend of table games and slots that you won’t find anywhere else. These include all of the names you will be familiar with, including the likes of IGT and Net Ent. But it also includes some games that have been created exclusively for 888 Casino. That's a rarity in this industry, and it’s something that we greatly respect this top rated online casino for.
888 Casino is part of a huge gambling site that incorporates all forms of online gambling into one. There is a sports book, a poker room, a bingo room and even a backgammon section. The goal was clearly to provide the gambler with everything they could possibly need, and to an extent they have done that. However, as we shall discover, some of those sections fall a little flat, leaving 888 Casino in bad company.
888 Sports is rather buggy. It doesn’t agree with the Chrome browser and causes a number of problems. 888 Poker is also notorious for problems, including crashing in the middle of tournaments and then folding players out. This is unacceptable for such a big brand, but it is an issue that has existed for a while and one that hasn’t really been addressed.
On the plus side, there are very few of these issues in 888 Casino. This section of the site can be a little slow to load and unless you have a super-fast , fibre optic broadband connection, it is also prone to timeouts during peak times. You can try to download the 888 Casino software to get around this, but it only works with the Windows operating system, which excludes a lot of players that use Mac and Linux systems. This is a top PC version by all accounts and there is also a top browser version, but Mac/Linux users will feel left out nonetheless.
The customer support is also illusive. Not only is the help page difficult to find, taking you on a quest that inevitably ends in frustration, but the Live Chat only seems to appear on the deposit page when they are trying to spam you into accepting a bonus. The phone support isn’t always available and email support takes a minimum of 48 hours in our experience. In fact, during one instance we had to wait for a week.
This issues have been steadily improving, which is a positive. But this is a top rated casino that has existed since 1997, so really they should have improved by now.
Casino Rating: 8/10
888 Casino has many flaws and many frustrations. But it endures as a highly rated online casino because it has been around the block, it knows what players want and it knows how to give them it. It knows they are tired of the same old games, so it gives them exclusives. It knows they are tired of the same old bonuses, so it mixes things up and offers new ones.
888 Casino has its problems, and those problems deserve a serious reduction in its online casino rating. However, there are many things that 888 Casino has that other real money online casinos don’t have, and it should be commended for those. If not for these positives, our casino rating might be just 6/10, but with them it’s a comfortable 8/10.