Uk Gambling Comission, Malta gaming authority
IGT, WMS, NetEnt
Plus and minus casino
Good Selection of Games
Betting Exchange Attached
Exchange Games Available
Shocking Customer Support
Too Many Complaints
BetFair Online Casino Review
BetFair is arguably the biggest betting brand in the world and it is, without argument, the biggest betting exchange in the world. They have multiple sections on their site and one of these is a Casino and Arcade, where you will find all of their slots and table games.
That’s what we are reviewing here as we put BetFair Casino under the microscope.
Software and Games
BetFair have some great games, most of which you can find on their Arcade section, with the actual online casino section being reserved for table games, a small number of slots and their live dealer section.
These games include an array of top Playtech titles and you will also find games by other top developers, with hundreds of them available in total. They don’t have any exclusive games that we have noticed, however, they have added their own twist to some popular games.
For instance, one of our favorite slotS is Chain Reactors. This is available on BetFair Arcade, but it is known as BetFair Reactors and all of the characters have changed. The payouts, the layout and everything else is the same, but the name and the look of the “symbols” has been changed to better suit BetFair and to create a semblance of exclusivity.
This is an area in which BetFair falls flat. They have some of the worst support we have encountered for any big brand and don’t know of any long-time members who have not had issues with them. These issues typically don’t revolve around speed, as they are usually quite quick and on the ball. They tend to revolve around a lack of professionalism.
We have encountered support staff who have been downright rude and others who have blatantly lied to us and then shrugged off the lie when it was exposed. This is not the sort of staff you want on your side and it’s definitely not the sort of staff who you should be allowing to oversee your finances.
Worst of all, if you get into a dispute with them, then they are the last people you would ever expect to apply logic and reason. In fact, based on previous experience, they would sooner stand, shout and plug their fingers in their ears then ever try to come to a logical and fair conclusion.
Casino Rating: 5/10
We do like the games that BetFair have to offer and we have no issues with the site itself. But ultimately we have to mark them down for their customer support issues. This is not a one-time thing either, as we have been hearing horror stories (and experiencing them ourselves) for over 6 years now. It’s something that customers have been concerned about since the beginning, but something they have made no attempt to address.
Add the limited promotions and the refusal to offer any kind of freebies or to match their competitors in this regard and you begin to understand just why we do not consider them to be a top English online casino and why we would sooner recommend a true gambling giant like Bet365 over these guys.