Malta gaming authority, Uk Gambling Comission
Play’n GO, Qiuckspin, NetEnt
Plus and minus casino
Microgaming and Net Ent
Top UK Casino
Desktop and Mobile
Live Dealer Games
Strict Rules Causing Problems
Occasionally Unfriendly Customer Support
CasinoLand Online Casino Review
Established in 2015, CasinoLand is an online casino that caters for the UK market and also offers its services throughout Europe. This top English casino is one of the better Microgaming casinos out there and also ticks many other boxes. So, the only question that remains is how does CasinoLand stack up against the mighty BetWay, LeoVegas and other top rated online casinos in this industry?
CasinoLand Review: Pros
CasinoLand gets a lot of things right and is a top rated casino as a result. For the most part, it deserves that respect. They have slots from many of the big developers out there, from Net Ent and Nyx, to Microgaming and much more. They have a large collection of progressive slots, video slots and 3D slots. They are also always updating their collection with new slots, which means you will never tire.
CasinoLand has a “live dealer lounge” that is one of the best we have seen. It feels quicker, more intuitive and more responsive than many of the other live dealer casinos out there. This is a huge plus and makes for a pleasant experience.
CasinoLand is available to players in the United Kingdom and many other European countries. It is not available in countries like Italy, France, Bulgaria, Belgium or Ireland though.
CasinoLand Review: Cons
CasinoLand gets a lot right, as discussed above. These are why it is such a top rated online casino and why it has a decent score on our online casino reviews. However, there are a couple of small issues with CasinoLand that can be frustrating and can dampen your enjoyment of this casino.
Both of those issues relate to the customer support. This is actually very respectable, but there are a couple problems. The first is the fact that they can be very strict. They require you to jump through too many hoops when it comes to their verification process and they are also not very forgiving with this.
We understand that this is essential, but at the same time, we expect a little leeway from customer support. They should be more forgiving when they know that a customer is being honest and helpful, but they are not. This over-professionalism and strict rules can also be felt when contacting them by phone and live chat. We’re not asking them to ask us a bunch of questions about our day and to wish us well. We actually hate that sort of stuff. But it would be nice if they were more friendly and more helpful.
Casino Rating: 88/10
CasinoLand has many ticks next to its name because it’s a great casino with great slots. However, it falls short when it comes to customer support and that’s something that we just can’t forgive.
These are the issues that stop this online casino review from being a 10/10. They are the reasons we can’t give this top UK online casino full marks and the reason it doesn’t score more than an 88/10.