Uk Gambling Comission, Gibraltar Regulatory Authority
Playtech, NextGen Gaming
Plus and minus casino
Established and Reputable
Good Choice of Games
Slow and Laggy Site
Not all Games Load on all Devices
Needs More Work
Ladbrokes Online Casino Review
Ladbrokes is one of the biggest and longest-running names in the gambling industry. But where does Ladbrokes Casino fit in, is this one of the best real money online casinos out there as you would expect from a big brand, or is it a letdown?
We have spent some time reviewing the site so we can get an answer for you.
Software and Games
This is one of the areas in which Ladbrokes Casino falls flat. With a host of Playtech, NetEnt and other games, along with the brand power that they have, it’s an area in which they should excel, but something has clearly gone wrong.
We have tried Ladbrokes with multiple devices, as we often do and we have tested them over the course of a few weeks to give them a good chance. But throughout that time their browser casino was very slow and when using a Mac and the software that goes with it, 90% of the games didn’t load at all.
This is not an issue we have encountered with other top rated casinos using the same Mac, so it seems to be an issue that only Ladbrokes have. The software is also slow and prone to lagging when other devices are used. So, while the games are good, we have a feeling that a large number of players just won’t be able to play them and this is reason enough to score them down.
Ladbrokes are good when it comes to customer support. This is one of the reasons we believe they are deserving of the high status that they have in this industry, although to be fair it is something you would expect from a big brand that has been around for over 100 years.
There is phone support, email support and live chat and they are available at all hours of the day. We have not had any issues with regards to speed or professionalism but they are not as willing to offer goodwill gestures as other casinos (most notably the likes of 32Red). They are, however, willing to lend a helping hand when it comes to issues and oversights regarding their promotions.
Casino Rating: 5/10
The software used for the games and the site in general is very prone to lag and other issues on Ladbrokes and for this reason we can’t score them highly. This is a big real money online casino and the brand itself is deserving of its status as being a top English online casino, but they need to fix those issues, whatever may be causing them, before we can give them a higher score.
We would also like to see more promotions that cater for high rollers and even medium-stake players. But the majority of their promotions, if not all of them, are geared towards small-time casual players. In other words, they are very small and infrequent.