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LeoVegas Online Casino Review
With a ferocious yet fun lion as its mascot, and with an advertising campaign that has crossed several forms of media, LeoVegas is one of the hottest real money online casinos out there right now. It is based in Sweden but has quickly become a top German online casino as well as a top English online casino, with many countries claiming it as their own.
LeoVegas has a different look and feel to what you might be used to. For the most part, this is good, but there can be some problems with it, as discussed below.
The bonuses are a huge positive to LeoVegas and are one of the main reasons it is often listed as a top 10 online casino. These bonuses have respectable play-through rates and they offer substantial matched deposit bonuses. You can also pickup smaller loyalty bonuses as you progress, but don’t expect the sort of loyalty scheme that you will find on casinos like BetWay and 888 Casino.
Another thing that makes LeoVegas a top rated online casino, and one of the best casinos and the most professional we have played on, is the impeccable customer support. This is a must in this industry, but it’s something we just don’t find as often as we would like. Our online casino reviews are littered with sites that have lost marks due to unprofessional support or delays. LeoVegas is not one of these.
The LeoVegas aesthetic is different. It’s a break from the norm, and for the most part, that’s a good thing. However, there is a reason we have a “norm”, a reason that things look and feel a similar way throughout this industry. It’s all about accessibility, about giving the player what they want and what the industry knows works.
Because LeoVegas don’t have this, there are a few niggling issues with the site. One of the most frustrating actually comes on the sports book, but provides the perfect example of the sort of issue we’re talking about. Let’s imagine that you place a lot of bets and then forget the details of them, as many gamblers do. Later on, when the bets are active, you look through your history to check them.
On standard software you can see your betting history as clear as day. You can click one bet, check it, and then do the same with another. Some sites will even show you the details all in a list. LeoVegas, however, requires you to click on a link to see the details and then doesn’t allow you to go back. So, you have to go around the houses to see every bet, and this is incredibly frustrating.
Such issues are rife, and they all relate to how the LeoVegas software works. So, while it might look pretty and while it might seem responsive, there are clearly a few problems that need to be resolved.
Casino Rating: 8/10
LeoVegas doesn’t do a lot wrong. The bonuses, the professional customer support and the great games are all there. We also quite like the aesthetic on first glance, but therein lies the problem. As mentioned above, it can be frustrating at times, and for this reason alone LeoVegas gets a 9/10 from us. If it fixed those issues, then who knows, maybe it would be deserving of a 10/10 casino rating.